What is the check-in and check-out time at The Queen At Chester Hotel, BW Premier Collection?
Check-in is at 16:00 and check-out is by 11:00.
75 photos
The Queen At Chester Hotel, BW Premier Collection – A Favorite for Families in Chester
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Key details
About the Hotel
City Road, Chester, CH1 3AH,
- Close to the Chester Roman Amphitheatre
Great
8.2
8.5
3.8
4.0
4-star Victorian hotel in Chester with heritage charm
Amenities
The Queen At Chester Hotel, BW Premier Collection offers
Rooms
The hotel boasts
Location
Situated in the center of Chester, the hotel offers easy access to the city's historic sites, including
Dining
On-site dining options include the stylish
Business Facilities
The hotel includes business services such as printing and photocopying, available to meet guests' professional needs. Free parking is provided for those attending meetings or events at the hotel. High-speed internet access is available in all meeting facilities.
Highlights
Location: Easy access to Chester's historic sites
Rooms: 218 bedrooms, including family and accessible rooms
Dining: Brasserie and Lounge Bar with local dishes
Business: Meeting rooms accommodating up to 150 guests
“This landmark originally served as Britain's first railway hotel, a detail that still resonates through its Victorian design and ongoing renovations; it seems a blend of history with modern updates, steps from the train station, is genuinely attempting a refresh. I noticed they emphasize diverse dining, with live music in a cocktail bar and outdoor options; it's a consideration, especially when balanced with some reports of dated rooms and inconsistent service. This could be a convenient choice, particularly if the ongoing improvements address previous concerns.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Standard Double Room Non-Smoking2 persons22 sq. feet1 Double bedAir conditioningroom details
- Small Double Room Non-Smoking2 persons18 sq. feet1 Double bedAir conditioningroom details
- Deluxe Double Room Non-Smoking2 persons30 sq. feet1 Double bedAir conditioningroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Security
- Luggage storage
- Lift
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Services
- Room service
- Housekeeping
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
Spa & Leisure
- Sun terrace
- Garden area
Room features
- Air conditioning
- Heating
- Terrace
- Garden furniture
- Ironing facilities
Media
- AM/FM alarm clock
Show more
Dining Onsite
The Queen At Chester Hotel offers delightful dining options that celebrate British fare in stylish settings. Guests can indulge in expertly prepared grills and steaks at the Kings' Grill or enjoy a relaxed atmosphere at V&A, perfect for casual lunches or elegant dinners.
Kings' Grill
British Grill
Ambiance
Chic and stylish, featuring an open kitchen that adds a touch of culinary theatre.
Key Offerings
Renowned for its expertly crafted grills and steaks, complemented by a chic cocktail bar. Recognized with 2 AA rosettes, it promises a memorable dining experience.
Reservation
Recommended for dinner.
Breakfast: 06:30 - 09:30, Dinner: 18:30 - 21:00 daily.
V&A
Casual Dining
Ambiance
A relaxed setting perfect for lingering over meals with friends or family.
Key Offerings
Open for lunch and dinner, V&A serves a variety of dishes that highlight seasonal ingredients, making it a flexible choice for any dining occasion.
Reservation
Not required.
Lunch and Dinner: 12:00 - 22:00 daily.
The Queen At Chester Hotel, BW Premier Collection Location
City Road, Chester, CH1 3AH,
Explore Chester
Explore Chester
Chester Zoo
35 minutes walking
Renowned for its conservation efforts, Chester Zoo features a vast array of animals across immersive exhibits, appealing to families.
Chester Cathedral
15 minutes walking
A masterpiece of medieval architecture, Chester Cathedral offers guided tours and stunning stained glass, making it a cultural highlight.
Grosvenor Park
10 minutes walking
This picturesque park features beautiful gardens and a play area for children, perfect for a leisurely stroll or family picnics.
Walls of Chester
14 minutes walking
These ancient walls provide stunning views of the city and its historical landmarks, ideal for history enthusiasts and walkers.
Chester Racecourse
25 minutes walking
Adrenaline-pumping horse racing events take place here, with options for hospitality packages to enhance the excitement.
Yoga at the Meadows
15 minutes walking
A serene outdoor yoga experience surrounded by nature, available seasonally with local instructors noted for their expertise.
Siam Thai & Teppanyaki Restaurant
5 minutes walking
Authentic Thai dishes served in a warm ambiance, featuring fresh ingredients and live teppanyaki cooking experiences.
The Old Harkers Arms
5 minutes walking
A traditional pub atmosphere with a menu serving hearty British classics, ideal for casual dining with local ales.
Theatre Clwyd
30 minutes driving
A vibrant theater offering a range of performances from drama to comedy, perfect for an evening out with friends or a date night.
Chester Music Festival
15 minutes driving
Seasonal music festivals with live bands and family-friendly activities create a lively atmosphere throughout the summer months.
Tips on navigating the city
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs GBP16.95 per person per day.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Portuguese, Czech, Romanian, Japanese, Polish, Hindi, Welsh, Slovak, Tamil
Year renovated:
2009
Number of floors:
7
Number of rooms:
218
Former name
Hallmark Hotel The Queen
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Classic environment
Spotless bathroom
Friendly staff
Abundant breakfast
Fantastic building
Cons
Empty minibar
Overpriced cocktails
Guest reviewsbased on 3623 reviews
Mia from United Kingdom
Couple
Executive Double Room
3 nights in November 2025
|
Reviewed: February 11, 2026
9.7/10
Excellent Location and Comfortable Stay
convenient location attractive public areas friendly staff
The location is convenient near the train station. The hotel offered spacious and attractive public areas with several spots to relax. I found the breakfast plentiful. It had good food. The staff members were both friendly and helpful.
The lift was snug. It barely fit two people with luggage.
Facilities
9/10
The hotel provided a super garden to enjoy. It offered a tranquil space. The courtyard included extra tables and chairs, expanding seating options. The hotel also featured modernized bar areas that had a lovely atmosphere.
Dining
10/10
The breakfast included many choices and fresh ingredients. The pastries were lovely. I especially enjoyed the variety. The restaurant offered food prepared to a high standard. I found the quality really good.
Location
10/10
The location offered easy access to the city center via a short walk. It was convenient. The hotel is opposite the train station. This made arrival simple. The hotel is perfect for nice walks!
0 Helpful
|
Evelyn from United Kingdom
Family with children
Family Room Two Double Beds Non-Smoking
3 nights in November 2025
|
Reviewed: January 18, 2026
9/10
extra things fresh towels
The family room had bathrobes and chocolate. It was a nice surprise. everything was clean and there were plenty of fresh towels!!!
the car park at the rear costs £15 per night.
0 Helpful
Justin from Canada
Couple
Executive Double Room
3 nights in November 2025
|
Reviewed: December 24, 2025
9.3/10
Romantic Getaway
railway station helpful staff comfortable bed sweet snacks
The hotel's location near the railway station made arrival seamless. Staff promptly offered helpful advice about local dining and provided luggage storage post-checkout. I also enjoyed a light meal right before the kitchens closed. The bed was very comfortable, and the complimentary snacks were a sweet touch.
The bathroom door had a slight issue. It did not close completely.
Service
9/10
The staff were helpful giving advice on dining options. Staff stored luggage after checkout. Staff facilitated a late meal, demonstrating attentiveness and care.
Facilities
9/10
Rooms provided water. Rooms included snacks. The hotel is conveniently near transportation hubs, specifically the railway station.
Location
10/10
The location opposite the railway station provides convenience for travellers. Access to dining and city exploration is easy. The position simplifies getting around.
0 Helpful
|
Samuel from United Kingdom
Single
Standard Twin Room
3 nights in November 2025
|
Reviewed: December 22, 2025
6/10
tiny bathroom dust issue
The room i booked was supposedly a beautiful room. it was a disappointment. the bathroom was tiny. I think it needed a refit. there was dust present. the bed was comfortable though.
0 Helpful
Show more reviews
FAQs
About The Queen At Chester Hotel, BW Premier Collection
How far is The Queen At Chester Hotel, BW Premier Collection from Chester city center?
The hotel is a 5-minute walk from Chester city center.
What dining options are available at The Queen At Chester Hotel, BW Premier Collection?
The hotel features the Kings Grill restaurant, which serves British cuisine and dinner.
Does The Queen At Chester Hotel, BW Premier Collection provide Wi-Fi?
Complimentary Wi-Fi is available in all rooms and public areas.
What facilities does The Queen At Chester Hotel, BW Premier Collection offer for business travelers?
The hotel has 8 conference rooms suitable for events and meetings.
Which attractions are close to The Queen At Chester Hotel, BW Premier Collection?
Nearby attractions include Chester Zoo (2 km), Grosvenor Park (800 m), and the Roman Amphitheatre (1 km).
What leisure facilities are available at The Queen At Chester Hotel, BW Premier Collection?
Guests can access a gym and enjoy the hotel's garden terrace.
What kind of amenities do the rooms at The Queen At Chester Hotel, BW Premier Collection have?
Rooms include a flat-screen TV, 24-hour room service, and coffee machines upon request.
Where can guests dine outside of The Queen At Chester Hotel, BW Premier Collection?
Nearby restaurants include The Waiting Room Bar & Lounge (0.5 km), Siam Thai & Teppanyaki Restaurant (0.5 km), and The Old Harkers Arms (0.5 km).
What wellness features does The Queen At Chester Hotel, BW Premier Collection offer?
The hotel provides fitness facilities, a garden, and an award-winning lounge bar for relaxation.
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